FAQ

1. How do I place an order?

To place an order, simply select your desired product, add it to your cart, and proceed to checkout. Enter your shipping details and choose a payment method. Once your order is confirmed, you will receive a confirmation email.

2. What payment methods do you accept?

We accept PayPal, credit and debit cards (Visa, MasterCard, American Express), as well as Apple Pay and Google Pay.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's delivery status.

4. How long does shipping take?

Shipping usually takes 7 to 14 business days, depending on your location.

5. Can I return a product?

Yes, we accept returns within 15 days of receiving your order. The item must be in its original packaging and unused. Please refer to our Return Policy for more details.

6. How can I contact customer support?

You can reach out to us via email at support@horiizon.store or through our contact form here.